Patient Portal
Pay Bill

(716) 375-7500

Our telephone lines are open 24 hours a day, 7 days a week. If the health center is closed, your call will automatically be forwarded to an answering service and they will connect you to our on-call provider. Translation services are available 24 hours a day, 7 days a week.
Accepting new patients at all locations. Call to Schedule an Appointment Today (716) 375-7500 Patient Portal Pay Bill Intranet Login

Accepting new patients at all locations. Call to Schedule an Appointment Today (716) 375-7500

Insurance & Financial
Assistance

Universal Primary Care offers a Sliding Fee Scale to patients who are unable to pay for their medical or dental care due to financial barriers. The Sliding Fee scale can reduce your cost for services by between 10% and 100% and will be applied to all services rendered at UPC.

Eligibility and slide level are based solely on your income and family size. To determine if you are eligible for a discount for services, please review our sliding fee scale or contact our office at (716) 375-7500 and ask to speak to a Care Coordinator.

To apply for a sliding fee, you will need to complete an Application for Financial Assistance and return it to our office with proof of income for three months. Examples of proof of income include: a copy of your pay stubs (3 months’ worth), unemployment determination letter, Social Security statement, or a copy of your previous year’s tax return. You do not need to fill out a separate application for each member of your family, but you will need to provide documentation of income for each family member (if applicable). If you do not have any income to report, you will need to complete and sign a No Income Attestation Form.

Once a determination has been made, you will receive an Eligibility and Determination letter from UPC stating if you were approved and your slide amount. You will also be provided a renewal date. Because an individual’s income and the NYS Poverty Level may change, you will need to reapply annually for our Sliding Fee Scale.

If you have any questions, please contact our office at (716) 375-7500 and ask to speak with one of our Care Coordinators.

Documents

Medical and Behavioral Health Sliding Fee Scale 2026
Sliding Fee App
Sliding Fee Discount Program Covered Dental Services
Dental Sliding Fee Scale 2026

Insurance Enrollment

Universal Primary Care has several Certified Application Counselors that can assist individuals with enrolling in health insurance through the New York State of Health Marketplace. This service is offered to all UPC patients as well as any individual in the community who needs assistance with enrollment.

SPECIAL ENROLLMENT PERIOD

Individuals may be eligible to enroll in health insurance outside the Open Enrollment Period if they experience a qualifying life event. Examples of a qualifying life event are:

  • Loss of health insurance (other than non-payment)
  • Move into or within the State of New York and Pennsylvania
  • Marriage or the death of a partner
  • Loss of insurance due to divorce
  • Birth or Adoption of a Child
  • Change in eligibility for financial assistance
  • Become a citizen
  • No longer eligible to receive insurance under parents’ coverage

MEDICAID RECIPIENTS

Individuals can enroll in Medicaid anytime throughout the year. If you think you may be eligible to enroll in Medicaid and are interested in enrolling, please contact our office to schedule an appointment with one of our Certified Application Counselors.

Universal Primary Care logo with community health slogan and family figures emblem

More results...

Patient Portal
Pay Bill

More results...

📢 Important Patient Portal Information

We have recently received reports that some patients are being told that Universal Primary Care (UPC) has access to the hospital’s EPIC MyChart system.

To clarify, UPC does not utilize the EPIC MyChart patient portal and does not have access to messages sent through MyChart. Because we use a separate electronic health record (EHR) system, we also have a separate patient portal for communication with our office.

If you are a UPC patient and need to contact our team, please use the UPC patient portal (Healow) or call our office directly. Messages sent through the hospital’s MyChart system will not be received by UPC providers or staff.

We appreciate your understanding and apologize for any confusion this may have caused. If you have questions about accessing the UPC patient portal, please contact our office and we will be happy to assist you.

Thank you,
Universal Primary Care