We have recently received reports that some patients are being told that Universal Primary Care (UPC) has access to the hospital’s EPIC MyChart system.
To clarify, UPC does not utilize the EPIC MyChart patient portal and does not have access to messages sent through MyChart. Because we use a separate electronic health record (EHR) system, we also have a separate patient portal for communication with our office.
If you are a UPC patient and need to contact our team, please use the UPC patient portal (Healow) or call our office directly. Messages sent through the hospital’s MyChart system will not be received by UPC providers or staff.
We appreciate your understanding and apologize for any confusion this may have caused. If you have questions about accessing the UPC patient portal, please contact our office and we will be happy to assist you.
Thank you,
Universal Primary Care