Our telephone lines are open 24 hours a day, 7 days a week. If the health center is closed, your call will automatically be forwarded to an answering service and they will connect you to our on-call provider. Translation services are available 24 hours a day, 7 days a week.
Accepting new patients at all locations. Call to Schedule an Appointment Today (716) 375-7500 Patient Portal Pay Bill Intranet Login

Accepting new patients at all locations. Call to Schedule an Appointment Today (716) 375-7500

CORE VALUES STATEMENT

VALUING PEOPLE

We place patients, employees, and partners at the center of everything we do.

EMBRACING OUR COMMUNITY

We play an active role in meeting our community needs.

ALWAYS EVOLVING

We learn and adapt to grow our people and our care.

It is our strongest belief that we are a part of the communities we serve. With sites in Olean, Cuba, Salamanca and Houghton, NY, as well as our new site in Bradford, PA we want to be more than a doctor’s office. We want to be your community health center. That means within our walls, we will not only provide you with great care, educational opportunities to self-manage your health status and access to a wide variety of social services but, we also want to be active in those communities we are lucky to serve. We get involved in projects that mean a healthier built environment for all of us.

Smiling female doctor in white lab coat holding clipboard with stethoscope on black background

employees

120+

DOCTORS

11

NP’s, PA’s, CNM’s

9

PATIENTS

14,000+

Chair President

Ethan Lyle

Treasurer/Secretary

Denise Bartoszek

Vice Chair

Belinda Knight

Jessica Anderson

Legal Assistance of Western New York

Ex-Officio

Brett Lawton

CEO: Universal Primary Care

Ex-Officio

Mike Austin

COO: Universal Primary Care

Ex-Officio

Jodie Wagner

CHRO: Universal Primary Care

Ex-Officio

Chris Chase

CFO: Universal Primary Care

Ex-Officio

Nerissa Baptiste

Chief Medical Director

Tina Zerbian

Former CEO, Cattaraugus Community Action

Retired

Paula Snyder

Executive Director at Jamestown Community College

Retired

Kara Stimson

Secretary Scheduler for The NYS Senate

Bonnie Saunders

Deputy Director of Cattaraugus County Department of the Aging and NY Connects Administrator

Kevin Watkins

MD
Cattaraugus County
Dept Of Health

Jose Soto

System Transformation Manger: Ardent Solutions

Tina Cary

Senior Director of Provider and Community Relations: The Guidance Center

Vicki Grant

Consultant/ Trainer

Tyler Shaw

Director, Allegany County Public Health

📢 Important Patient Portal Information

We have recently received reports that some patients are being told that Universal Primary Care (UPC) has access to the hospital’s EPIC MyChart system.

To clarify, UPC does not utilize the EPIC MyChart patient portal and does not have access to messages sent through MyChart. Because we use a separate electronic health record (EHR) system, we also have a separate patient portal for communication with our office.

If you are a UPC patient and need to contact our team, please use the UPC patient portal (Healow) or call our office directly. Messages sent through the hospital’s MyChart system will not be received by UPC providers or staff.

We appreciate your understanding and apologize for any confusion this may have caused. If you have questions about accessing the UPC patient portal, please contact our office and we will be happy to assist you.

Thank you,
Universal Primary Care